Returns & Exchanges
We want you to be completely satisfied with your purchase from redbottomsbrand.com. If for any reason you are not happy with your order, you may return or exchange it within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact.
How to Initiate a Return or Exchange
- Log in to your account on redbottomsbrand.com and navigate to “My Orders.”
- Select the item(s) you wish to return or exchange and follow the prompts.
- Once your return is approved, you will receive a prepaid shipping label via email.
- Pack your item securely in its original packaging, attach the label, and drop it off at the designated carrier location.
Important Information
- Returns must be initiated within 30 days of delivery.
- Items must be unworn, undamaged, and in their original packaging with all tags attached.
- Final sale items (e.g., customized or personalized products) cannot be returned or exchanged.
- Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect your return.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order on our website. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our Customer Care team immediately. We will assist you with a replacement or refund.
For any further questions regarding returns or exchanges, please visit our Help Center.
Please note that shipping fees are non-refundable, and international returns may be subject to additional duties or taxes.
Thank you for shopping with redbottomsbrand.com!